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Transition House Support Worker

Job Type: Part-TimeFull-Time
Description:

This person is responsible to provide quality service in the intake and care for the clients of the Transition House, and the general upkeep of the Transition House.

DUTIES & RESPONSIBILITIES:

  1. The Support Worker will, with respect to care of clients:
  • Maintain strict confidentiality of client information and any information gained as a result of the employment relationship.
    • Provide crisis intervention.
    • Coordinate efforts with co-workers, children's support worker, outreach worker and house manager (e.g. arrange transportation and accompaniment to appointments with the outreach worker).
    • Maintain detailed records, logs and client files.
    • Provide information, support, and advocacy in a non-judgmental manner, remembering that the clients needs come first.
    • Assist residents in meal preparation and clean-up.
    • Set clear boundaries with clients.
    • Ensure the safety and security of facility and clients.
    • Be a positive role-model for life skills training (e.g. nutrition, cooking, house cleaning, budgeting, grocery shopping, parenting etc.).
    • Facilitate resident meetings (e.g. menu planning, chores, shopping list).
  • The Support Worker will, with respect to other duties:
  • Maintain cleaning and general upkeep of house and yard.
    • Responsible for detailed/deep cleaning when required, ie: residents rooms at time of discharge and extraordinary cleaning from time to time to meet health and safety standards.
    • Follow the daily operational procedures of the house regarding security, client files, log and residents.
    • Answer all telephone calls on the crisis line. Maintain calmness, ensure safety of caller, a client centered approach, confidentiality and non- judgmental listening.
    • Follow policy and procedures as outlined in the Transition House Policy Manual.
    • Keep all written reports, client information, files etc in an up to date manner.
    • Debrief with relieving staff at the end of each shift. Update the relief staff on any pertinent issues and information gathered on your shift.
    • Treat all staff and management with respect and act as a part of a team with the goals of the society in view.
    • Attend job related educational training.
    • Although attendance at staff meetings is not mandatory, it is a requirement of workers, to keep themselves, informed of the on-goings or changes resulting thereof.
    • Report any critical incidences or injuries immediately, to the house manager.
    • Perform any other job related duty as requested by the Director of Housing and/or the Executive Director.
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