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Transition House Support Worker

Job Type: Part-TimeFull-Time

This person is responsible to provide quality service in the intake and care for the clients of the Transition House, and the general upkeep of the Transition House.


  1. The Support Worker will, with respect to care of clients:
  • Maintain strict confidentiality of client information and any information gained as a result of the employment relationship.
    • Provide crisis intervention.
    • Coordinate efforts with co-workers, children's support worker, outreach worker and house manager (e.g. arrange transportation and accompaniment to appointments with the outreach worker).
    • Maintain detailed records, logs and client files.
    • Provide information, support, and advocacy in a non-judgmental manner, remembering that the clients needs come first.
    • Assist residents in meal preparation and clean-up.
    • Set clear boundaries with clients.
    • Ensure the safety and security of facility and clients.
    • Be a positive role-model for life skills training (e.g. nutrition, cooking, house cleaning, budgeting, grocery shopping, parenting etc.).
    • Facilitate resident meetings (e.g. menu planning, chores, shopping list).
  • The Support Worker will, with respect to other duties:
  • Maintain cleaning and general upkeep of house and yard.
    • Responsible for detailed/deep cleaning when required, ie: residents rooms at time of discharge and extraordinary cleaning from time to time to meet health and safety standards.
    • Follow the daily operational procedures of the house regarding security, client files, log and residents.
    • Answer all telephone calls on the crisis line. Maintain calmness, ensure safety of caller, a client centered approach, confidentiality and non- judgmental listening.
    • Follow policy and procedures as outlined in the Transition House Policy Manual.
    • Keep all written reports, client information, files etc in an up to date manner.
    • Debrief with relieving staff at the end of each shift. Update the relief staff on any pertinent issues and information gathered on your shift.
    • Treat all staff and management with respect and act as a part of a team with the goals of the society in view.
    • Attend job related educational training.
    • Although attendance at staff meetings is not mandatory, it is a requirement of workers, to keep themselves, informed of the on-goings or changes resulting thereof.
    • Report any critical incidences or injuries immediately, to the house manager.
    • Perform any other job related duty as requested by the Director of Housing and/or the Executive Director.
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